Inside sales representatives connect with customers to sell products.

Did you start lemonade stands as a kid? Are your persuasion and negotiation skills sharp? Become an inside sales representative and put those tools to work as you connect with customers and make sales deals from inside your company.

You’ll form relationships with potential and current clients, acting as the main contact within your company. You’ll handle any complaints yourself, or you’ll ensure that the client is satisfied by putting them in touch with a customer service or quality assurance representative. Making deals and negotiating contracts are big responsibilities, and you’ll report to a sales or general manager to make sure your company benefits from each transaction.

You’ll work inside your company, making cold calls and finding clients through tips and leads. Your days will be spent at a desk, communicating by email and phone. However, in order to sell your company’s products, you’ll need to be familiar with the manufacturing processes and the products themselves, so you’ll spend some time on the production floor to soak up all the knowledge you can.

Inside sales is a great entry-level position, but some companies look for candidates with degrees in communication or marketing. An internship is a great way to add experience to your resume.

Also Known As:

Sales Agent, Retail Sales Associate, Stock Clerks, Real Estate Sales Agent

Critical Skills


  • Customer and Personal Service
  • Negotiation
  • Persuasion
  • Sales and Marketing
  • Social Media


  • Active Listening
  • Communication - Internal and External
  • Communication - Reading, Writing, Listening and Speaking/Oral
  • Interpersonal Skills
  • Marketing
  • Negotiation
  • Persuasion
  • Selling or Influencing Others
  • Social Perceptiveness
  • Teamwork

Key Responsibilities

  • Explain and sell products to customers at business
  • Conduct prospecting projects using telephone, internet, and other resources
  • Follow up on customer leads
  • Handle financial transactions
  • Act as liaison between customer and management


  • Communications
  • Customer Service
  • Selling Products

How to get this job

This is an entry level sales or associate position. Demonstrate strong interpersonal skills, willingness to learn, sales experience and/or detailed product knowledge.

Next Steps for this job

Customer service sales or marketing experience, strong communication skills, ability to use computers for training.

Specific job titles and duties vary by employer so check for details.